Refund Policy

Last updated: June 25, 2026

This Refund Policy applies to all paid Flash products: Student Pack, personal/business subscription plans, and any top-up packs purchased through the app.

1. No Refunds Once a Purchase Is Used

Flash's paid plans grant access to a real, metered AI service (Claude, via Anthropic) — the cost of fulfilling your requests is incurred the moment you use the product, the same way a phone/data recharge or a cloud-compute credit works. Because of this, we do not offer refunds once any part of a purchase has been used — i.e., once at least one AI message/request has been sent against that Student Pack, top-up, or subscription billing cycle.

2. Unused, Fresh Purchases

If a purchase was made by mistake (e.g. duplicate payment, wrong plan selected) and zero usage has occurred against it, contact us within 48 hours of the purchase and we'll review it for a full refund at our discretion.

3. Recurring Subscriptions

Subscriptions auto-renew each billing cycle (monthly/quarterly/half-yearly) until cancelled. Cancelling stops future renewals but does not refund the current, already-paid cycle — you keep access for the rest of that cycle. There is no proration for cancelling partway through a cycle.

4. Failed/Duplicate Payments

If you were charged but never received the tokens/access you paid for (a genuine technical failure, not a change of mind), contact us with your payment ID and we'll investigate and correct it — crediting the missing access or refunding the failed transaction.

5. How to Request a Refund

Email flash.dhruvrajstudios@gmail.com with your account email and payment ID, or use the in-app Support tab (Settings → Support) once logged in. We aim to respond within 2-3 business days.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.